Reference

What Governs Your Account on 20coi

Using 20coi means you agree to the terms set out here — covering account eligibility, wallet use, and how we handle your data. Access depends on your local law and the eligible regions we serve, so read this before you open an account.

Account EligibilityJurisdiction RulesbKash & Nagad Wallet TermsData HandlingPolicy Updates
20coi What Governs Your Account on 20coi
CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a wallet transaction, or a request to close your account, reach us through the channels below. For transaction disputes, have your bKash, Nagad, or Rocket reference number ready before you contact us — it speeds up the review significantly.

Live Chat Open the chat widget from any page on 20coi. For legal or account queries, select the Account & Policy topic so your message reaches the right team.
Email Support Send detailed legal or account queries to our support address. Include your registered mobile number and the relevant transaction reference.
Account Help Centre The Help Centre covers common policy questions, wallet verification steps, and how to submit a formal account request or complaint.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and wallet activity are handled with care. We keep only what we need to operate your account, verify transactions, and meet our legal obligations. You can request a copy of the data we hold or ask us to close your account at any time through live chat or email.

Data We Hold

We store your registration details, wallet transaction history, and account activity logs. We do not sell this data to third parties outside our operational partners.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Each login is verified by a one-time PIN sent to your registered mobile number. Never share that PIN — our team will never ask for it.

Data Requests

To access, correct, or delete your account data, contact us via live chat or email with your registered number. We aim to respond within a reasonable period under applicable law.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms work in practice.

Access depends on your local law and the regions we currently support. Check whether online casino activity is permitted where you are before opening an account.

We retain transaction records for the period required by applicable law, then delete personal data. Contact us via live chat to start a formal account closure request.

Contact support through live chat or email with your bKash, Nagad, or Rocket reference number. We match it against your account wallet and review within a reasonable timeframe.

Yes. We notify you through the contact method on your account before material changes take effect. Continued use after that notice means you accept the updated terms.

Send a data access request via live chat or email, including your registered mobile number. We will respond in line with the data rights applicable in your jurisdiction.

You must meet the minimum legal age for online gambling in your jurisdiction. We verify this during account registration and reserve the right to close accounts that do not meet eligibility requirements.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.